For domestic orders, you are welcome to return any unworn items within 14 days of delivery for a refund, store credit, or exchange.

• To request a refund for an online order, returns must be initiated within 14 days of the delivery date. A handling fee, based on the purchase amount, will apply for refunds, but it will not exceed $10.
• All returns must be unworn, have no signs of wear or damage, and in its original condition as well as original packaging. All RG pieces must be returned in a new and unused state, in perfect condition. We are unable to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.
• It is not possible to return or exchange pieces that have been engraved, embossed, modified, or personalized.
• Items marked "Final Sale" on the listing description are not eligible for returns.
• Due to the custom, handmade nature of our Bridal Collection, and Made-to-Order items, cancellations or returns may be subject to a 20% restocking fee.
• Permanent jewelry is final sale. If you need to remove your piece or it comes off, we offer one complimentary re-weld. After that, you can have it re-welded for just $20.

Start a return via our Returns Portal.

Once received, your piece(s) will enter our quality control inspection process. If the piece(s) is determined to be acceptable for return, it may take approximately seven business days for your refund or exchange to be fully processed. (Please note that this timeframe may be longer around holidays or other popular gifting seasons). If the piece is unable to pass the quality control inspection, we will be in touch with the next steps to return the piece(s) back to you.

Store credit will be issued in the amount of the original purchase price, less original shipping costs which varies from $5 - $12 depending on the item(s) and order amount.

It's the customers responsibility to cover return shipping costs, and to ensure that the item(s) arrives safely and undamaged. Please make sure the returned item is packaged with care.

We unfortunately cannot accept returns or exchanges on custom orders, custom sizes, and engraved items.

We hold the right to refuse returns on orders where a discount or promotional code was applied, but will accept exchanges on most promotional / discounted items unless marked final sale.

All returns must be unworn, have no signs of wear or damage, and in its original condition as well as original packaging.

• We accept returns and exchanges for international purchases, however the customer is responsible for shipping the item(s) back to us and any shipping costs associated with it. RG is not responsible for items damaged or lost in transit.
• Please note, that international orders may incur duties and tax fees, which are outside our control and cannot be returned back to you.
• All returns must be unworn, have no signs of wear or damage, and in its original condition as well as original packaging. All RG pieces must be returned in a new and unused state, in perfect condition. We are unable to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

You may exchange or return an item for store credit that was gifted to you using our return portal.

At RG, we craft each piece of jewelry using only the finest materials. We proudly partner with trusted manufacturers who share our uncompromising dedication to quality. This commitment enables us to design timeless jewelry, made to last for years. To ensure your satisfaction, we offer a 90-day limited warranty covering any defects in materials or craftsmanship.

If we are unable to repair or replace your product, a store credit will be issued for the original purchase amount. Please note, the warranty does not cover damages due to accidents, misuse, or any alterations, services, or repairs performed by anyone other than RG. Manufacturing defects are evaluated on a case-by-case basis, and a valid proof of purchase from rgtheshop.com or one of our physical locations is required.

If your item requires replacement, we will not be able to return the original product. However, if your piece holds sentimental value and you prefer to keep it, please let us know. We will make every effort to repair it, if possible. While we aim to preserve the original look and feel, repairs may slightly alter the item, but we strive to maintain its integrity.

Our jewelry is crafted using a variety of techniques, including many hand-finishing methods, making each piece unique. Minor variations in dimensions or finish are part of the design and are not considered defects.

For repairs outside of the warranty, we will notify you of any charges before proceeding with the work.

Should you wish to return or exchange your shoprg.com purchase, you may either visit a RG boutique or complete the return or exchange online within 14 days via our Return Portal. The easiest way is to receive store credit for your return, and use the credit to purchase the new item / size.

If you need to cancel an order please reach out as soon as possible and we will do our best to accommodate your request. Please note that due to the handmade nature of most of our items, we may not be able to accept a cancellation as production and processing begins once we receive your order.

An agreement for RG ("Seller") to sell goods to you ("Purchaser") is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed.

Placement of an order is a binding agreement. Due to the nature of many of our items being handmade with precious metals, once an order is placed, all orders are considered final and may not be cancelled

Once received, your piece will enter our quality control inspection process. If the item is determined to be acceptable for return, it may take 5 - 7 business days for your refund or exchange to be fully processed.

You are welcome to visit a RG boutique for your return.

Items purchased in our boutiques may be returned for a refund, exchange, or merchandise credit within 14 days of purchase. All returns and exchanges must meet the conditions for return and belong to a current collection, as we do not exchange discontinued pieces.

With the exception of cash purchases, refunds will be issued to the original purchaser via original method of payment. Purchases made in cash exceeding $150 will be refunded via check in the mail within 5 - 7 business days.

Permanent jewelry is final sale. If you need to remove your piece or it comes off, we offer one complimentary re-weld. After that, you can have it re-welded for just $20.

Have your order number handy, which can be found in your confirmation email. Bring your item to any RG location, and our team will be happy to assist with your return.

Please note: While 14k Solid Gold returns can be dropped off in-store, all solid gold items are subject to a quality inspection by our returns team before a refund can be issued. For this reason, immediate in-store refunds are not available for 14k Solid Gold items. Please allow 5–7 business days for your return to be processed.

You can also return an in-store purchase online. To start an online return, please visit our returns portal