For domestic orders, you're welcome to return unworn items within 14 days of delivery for a refund, store credit, or exchange.

• Refunds: must be started within 14 days of the delivery date. A 10% restocking fee, based on the purchase amount, applies to refunds. Original shipping fees are not refundable.
• Store credit: issued for the full original purchase price.
• Exchanges: free, with no restocking fee.
• Ring sizing: bridal and engagement rings include one complimentary resize within the first year.
• All returns must be unworn, have no signs of wear or damage, and be in their original condition and packaging. We are unable to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.
• It is not possible to return or exchange pieces that have been engraved, embossed, modified, or personalized, or custom orders and custom sizes.
• Items marked “Final Sale” on the listing description are not eligible for returns.
• Bridal and made-to-order cancellations are subject to the same 10% restocking fee, since production begins once your order is placed.
• Permanent jewelry is final sale. If you need to remove your piece or it comes off, we offer one complimentary re-weld. After that, you can have it re-welded for just $20.
• Holiday orders: orders placed November 1 – December 24, 2026 can be exchanged or returned for store credit until January 7, 2027.

Start a return via our Returns Portal.

Once received, your piece(s) will enter our quality control inspection process. If the piece(s) is determined to be acceptable for return, it may take 5–7 business days for your refund or exchange to be fully processed. (Please note that this timeframe may be longer around holidays or other popular gifting seasons.) If the piece is unable to pass the quality control inspection, we will be in touch with the next steps to return the piece(s) back to you.

It's the customer's responsibility to cover return shipping costs, and to ensure that the item(s) arrives safely and undamaged. Please make sure the returned item is packaged with care. We recommend tracking and insuring return shipments; we’re not responsible for lost or damaged return packages.

We hold the right to refuse returns on orders where a discount or promotional code was applied, but will accept exchanges on most promotional / discounted items unless marked final sale.

If you need to cancel an order, please reach out as soon as possible and we’ll do our best to help. Because many of our pieces are handmade, production begins once your order is placed.

Bridal and made-to-order cancellations are subject to a 10% restocking fee, based on the purchase amount.

Once received, your piece will enter our quality control inspection process. If the item is determined to be acceptable for return, it may take 5–7 business days for your refund or exchange to be fully processed.

You are welcome to visit a RG boutique for your return.

Items purchased in our boutiques may be returned for a refund, exchange, or merchandise credit within 14 days of purchase. All returns and exchanges must meet the conditions for return and belong to a current collection, as we do not exchange discontinued pieces.

With the exception of cash purchases, refunds will be issued to the original purchaser via original method of payment. Purchases made in cash exceeding $150 will be refunded via check in the mail within 5–7 business days.

Permanent jewelry is final sale. If you need to remove your piece or it comes off, we offer one complimentary re-weld. After that, you can have it re-welded for just $20.

Have your order number handy, which can be found in your confirmation email. Bring your item to any RG location, and our team will be happy to assist with your return.

Please note: While 14k Solid Gold returns can be dropped off in-store, all solid gold items are subject to a quality inspection by our returns team before a refund can be issued. For this reason, immediate in-store refunds are not available for 14k Solid Gold items. Please allow 5–7 business days for your return to be processed.

You can also return an in-store purchase online. To start an online return, please visit our returns portal.

Yes! Orders placed between November 1 and December 24, 2026 can be returned for an exchange or store credit until January 7, 2027, so gifts can be swapped after the holidays.

Pieces must be unworn and in their original condition and packaging. Our usual exclusions still apply: engraved, personalized and custom pieces, items marked Final Sale, and permanent jewelry. Refunds to the original payment method follow our standard 14-day window.

Start a return or exchange through our Returns Portal.

• We accept returns and exchanges for international purchases, however the customer is responsible for shipping the item(s) back to us and any shipping costs associated with it. RG is not responsible for items damaged or lost in transit.
• Please note, that international orders may incur duties and tax fees, which are outside our control and cannot be returned back to you.
• All returns must be unworn, have no signs of wear or damage, and in its original condition as well as original packaging. All RG pieces must be returned in a new and unused state, in perfect condition. We are unable to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

You may exchange or return an item for store credit that was gifted to you using our return portal.

Yes. Every RG piece is backed by our 1-Year Limited Warranty against manufacturing defects, and RG engagement rings are backed by our Limited Lifetime Warranty. Permanent jewelry includes one complimentary re-weld.

If something doesn’t look right, you can start a warranty claim anytime through our Returns & Warranty Portal. See full warranty details.

Should you wish to return or exchange your shoprg.com purchase, you may either visit a RG boutique or complete the return or exchange online within 14 days via our Return Portal. The easiest way is to receive store credit for your return, and use the credit to purchase the new item / size.