If you don't know your ring size, we recommend having your finger sized by a local jeweler and asking for your US ring size. If you're in Los Angeles, Orange County, or San Diego feel free to come by and we can size you on the spot. You can also use our online ring sizing guide here.

If you need to cancel an order please reach out as soon as possible and we will do our best to accommodate your request. Please note that due to the handmade nature of most of our items, we may not be able to accept a cancellation as production and processing begins once we receive your order.

An agreement for RG ("Seller") to sell goods to you ("Purchaser") is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed.

Placement of an order is a binding agreement. Due to the nature of many of our items being handmade with precious metals, once an order is placed, all orders are considered final and may not be cancelled

• We accept returns and exchanges for international purchases, however the customer is responsible for shipping the item(s) back to us and any shipping costs associated with it. RG is not responsible for items damaged or lost in transit.
• Please note, that international orders may incur duties and tax fees, which are outside our control and cannot be returned back to you.
• All returns must be unworn, have no signs of wear or damage, and in its original condition as well as original packaging. All RG pieces must be returned in a new and unused state, in perfect condition. We are unable to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

You may exchange or return an item for store credit that was gifted to you using our return portal.

We ship using a variety of different carriers including, FedEx, USPS, DHL (International), and UPS. All available shipping options will be provided to you at checkout.

Login to your RG account and simply select "My Orders" to review your order status. Once your order is fulfilled and ready to ship, you’ll receive an update via email with your tracking number.

If you don't have an account, you can still create an account now using the same email address used to place the order and it will then appear under "My Orders".

Alternatively, you can always reach out to us via chat or email and we can provide your tracking number or give you an update on your oder.

We do our best to ensure that all items we have listed online are either in stock, or we have the adequate materials to make your item in our studio.

We do not typically take phone orders, but we are happy to help guide you over the phone with a purchase, or send you a secure checkout link to make a purchase.

We happily ship to most countries. If there are any Duties and Taxes, they are typically collected at checkout for most countries. However, there may be duties and taxes incurred on your shipment that you will be responsible for if not collected at checkout. Please note that RG does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for any duties and taxes paid upon delivery. If you decide to return your package, you may do so within 14 days of receiving your order.

In an industry that is known for conflict, it is of the utmost importance to us that we and the companies in our supply chain practice sustainability in our day to day operations. Please have a look at our sustainability promise for more information. 

Please note, our current processing time is 2 - 5 business days with the exception of our 14k made-to-order items items. Our 14k made-to-order items typically ship within 2 - 6 weeks depending on the piece. Please check if your item is made-to-order on the listing. If you need your order expedited, please reach out to customer service and we will do our best to accommodate. We thank you for your patience and support.

For domestic orders, you are welcome to return any unworn items within 14 days of delivery for a refund, store credit, or exchange.

• To request a refund for an online order, returns must be initiated within 14 days of the delivery date. A 10% handling fee, based on the purchase amount, will apply for refunds.
• All returns must be unworn, have no signs of wear or damage, and in its original condition as well as original packaging. All RG pieces must be returned in a new and unused state, in perfect condition. We are unable to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.
• It is not possible to return or exchange pieces that have been engraved, embossed, modified, or personalized.
• Items marked "Final Sale" on the listing description are not eligible for returns.
• Due to the custom, handmade nature of our Bridal Collection, and Made-to-Order items, cancellations or returns may be subject to a 20% restocking fee.
• Permanent jewelry is final sale. If you need to remove your piece or it comes off, we offer one complimentary re-weld. After that, you can have it re-welded for just $20.

Start a return via our Returns Portal.

Once received, your piece(s) will enter our quality control inspection process. If the piece(s) is determined to be acceptable for return, it may take approximately seven business days for your refund or exchange to be fully processed. (Please note that this timeframe may be longer around holidays or other popular gifting seasons). If the piece is unable to pass the quality control inspection, we will be in touch with the next steps to return the piece(s) back to you.

Store credit will be issued in the amount of the original purchase price, less original shipping costs which varies from $5 - $12 depending on the item(s) and order amount.

It's the customers responsibility to cover return shipping costs, and to ensure that the item(s) arrives safely and undamaged. Please make sure the returned item is packaged with care.

We unfortunately cannot accept returns or exchanges on custom orders, custom sizes, and engraved items.

We hold the right to refuse returns on orders where a discount or promotional code was applied, but will accept exchanges on most promotional / discounted items unless marked final sale.

All returns must be unworn, have no signs of wear or damage, and in its original condition as well as original packaging.

Once received, your piece will enter our quality control inspection process. If the item is determined to be acceptable for return, it may take 5 - 7 business days for your refund or exchange to be fully processed.

You are welcome to visit a RG boutique for your return.

Items purchased in our boutiques may be returned for a refund, exchange, or merchandise credit within 14 days of purchase. All returns and exchanges must meet the conditions for return and belong to a current collection, as we do not exchange discontinued pieces.

With the exception of cash purchases, refunds will be issued to the original purchaser via original method of payment. Purchases made in cash exceeding $150 will be refunded via check in the mail within 5 - 7 business days.

• We ship to most countries outside of the US.
• Please note, that international orders may incur duties and taxes, which are typically collected during the checkout process. If duties and taxes were not collected at checkout, there maybe duties and taxes upon delivery of the item which RG is not responsible for.

At RG, we craft each piece of jewelry using only the finest materials. We proudly partner with trusted manufacturers who share our uncompromising dedication to quality. This commitment enables us to design timeless jewelry, made to last for years. To ensure your satisfaction, we offer a 90-day limited warranty covering any defects in materials or craftsmanship.

If we are unable to repair or replace your product, a store credit will be issued for the original purchase amount. Please note, the warranty does not cover damages due to accidents, misuse, or any alterations, services, or repairs performed by anyone other than RG. Manufacturing defects are evaluated on a case-by-case basis, and a valid proof of purchase from rgtheshop.com or one of our physical locations is required.

If your item requires replacement, we will not be able to return the original product. However, if your piece holds sentimental value and you prefer to keep it, please let us know. We will make every effort to repair it, if possible. While we aim to preserve the original look and feel, repairs may slightly alter the item, but we strive to maintain its integrity.

Our jewelry is crafted using a variety of techniques, including many hand-finishing methods, making each piece unique. Minor variations in dimensions or finish are part of the design and are not considered defects.

For repairs outside of the warranty, we will notify you of any charges before proceeding with the work.

If you need an item by a certain date, we're happy to do our best to accommodate your request. Please feel free to reach out to us with any questions or requests!  

We require a signature upon delivery for orders over $1,000. If you need us to make an exception, please send us an email after placing your order. We reserve the right to require or waive signature confirmation for certain orders at our discretion.

We do currently offer exchanges and resizes on most of our rings. We highly recommend double checking your ring size locally before placing your order. If you are in Los Angeles, Orange County, or San Diego you can always come in and we can size your ring for you on the spot! Alternatively you can check our our ring sizing chart here.

Permanent jewelry is final sale. If you need to remove your piece or it comes off, we offer one complimentary re-weld. After that, you can have it re-welded for just $20.