If you don't know your ring size, we recommend having your finger sized by a local jeweler and asking for your US ring size. If you're in Los Angeles, Orange County, or San Diego feel free to come by and we can size you on the spot. You can also use our online ring sizing guide here.

Yes. Every RG piece is backed by our 1-Year Limited Warranty against manufacturing defects, and RG engagement rings are backed by our Limited Lifetime Warranty. Permanent jewelry includes one complimentary re-weld.

If something doesn’t look right, you can start a warranty claim anytime through our Returns & Warranty Portal. See full warranty details.

If you need to cancel an order, please reach out as soon as possible and we’ll do our best to help. Because many of our pieces are handmade, production begins once your order is placed.

Bridal and made-to-order cancellations are subject to a 10% restocking fee, based on the purchase amount.

For domestic orders, you're welcome to return unworn items within 14 days of delivery for a refund, store credit, or exchange.

• Refunds: must be started within 14 days of the delivery date. A 10% restocking fee, based on the purchase amount, applies to refunds. Original shipping fees are not refundable.
• Store credit: issued for the full original purchase price.
• Exchanges: free, with no restocking fee.
• Ring sizing: bridal and engagement rings include one complimentary resize within the first year.
• All returns must be unworn, have no signs of wear or damage, and be in their original condition and packaging. We are unable to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.
• It is not possible to return or exchange pieces that have been engraved, embossed, modified, or personalized, or custom orders and custom sizes.
• Items marked “Final Sale” on the listing description are not eligible for returns.
• Bridal and made-to-order cancellations are subject to the same 10% restocking fee, since production begins once your order is placed.
• Permanent jewelry is final sale. If you need to remove your piece or it comes off, we offer one complimentary re-weld. After that, you can have it re-welded for just $20.
• Holiday orders: orders placed November 1 – December 24, 2026 can be exchanged or returned for store credit until January 7, 2027.

Start a return via our Returns Portal.

Once received, your piece(s) will enter our quality control inspection process. If the piece(s) is determined to be acceptable for return, it may take 5–7 business days for your refund or exchange to be fully processed. (Please note that this timeframe may be longer around holidays or other popular gifting seasons). If the piece is unable to pass the quality control inspection, we will be in touch with the next steps to return the piece(s) back to you.

It's the customer's responsibility to cover return shipping costs, and to ensure that the item(s) arrives safely and undamaged. Please make sure the returned item is packaged with care. We recommend tracking and insuring return shipments; we’re not responsible for lost or damaged return packages.

Once received, your piece will enter our quality control inspection process. If the item is determined to be acceptable for return, it may take 5 - 7 business days for your refund or exchange to be fully processed.

You are welcome to visit a RG boutique for your return.

Items purchased in our boutiques may be returned for a refund, exchange, or merchandise credit within 14 days of purchase. All returns and exchanges must meet the conditions for return and belong to a current collection, as we do not exchange discontinued pieces.

With the exception of cash purchases, refunds will be issued to the original purchaser via original method of payment. Purchases made in cash exceeding $150 will be refunded via check in the mail within 5 - 7 business days.

Login to your RG account and simply select “My Orders” to review your order status. Once your order is fulfilled and ready to ship, you’ll receive an update via email with your tracking number.

If you don't have an account, you can still create an account now using the same email address used to place the order and it will then appear under “My Orders”.

Alternatively, you can always reach out to us via chat or email and we can provide your tracking number or give you an update on your order.

Yes, rush production is available on many pieces. If you need an item by a certain date, please reach out and we’ll do our best to accommodate your request.

We require a signature upon delivery for orders over $1,000. If you need us to make an exception, please send us an email after placing your order. We reserve the right to require or waive signature confirmation for certain orders at our discretion.

We offer exchanges and resizes on most of our rings, and bridal and engagement rings include one complimentary resize within the first year. We highly recommend double checking your ring size locally before placing your order. If you are in Los Angeles, Orange County, or San Diego you can always come in and we can size your ring for you on the spot! Alternatively you can check out our ring sizing chart here.

Permanent jewelry is final sale. If you need to remove your piece or it comes off, we offer one complimentary re-weld. After that, you can have it re-welded for just $20.

• In-stock pieces ship within 2–5 business days.
• Made-to-order pieces are made just for you. The estimated ship date is shown on each product page above Add to Cart, and it’s saved on your order. Typical timing: pieces without stones 1–2 weeks, pieces with stones 1–3 weeks, bridal and custom pieces 2–4 weeks, and strung pearls 3–5 business days.
• Dates skip weekends and holidays.

Need it sooner? Rush production is available on many pieces. Contact us and we’ll do our best to accommodate.

Yes. Your RG jewelry comes with complimentary cleanings for life. Stop by any RG store and we’ll clean and polish your piece while you wait. Want a deeper clean? Leave your piece with us and we’ll let you know when it’s ready.

Yes! Orders placed between November 1 and December 24, 2026 can be returned for an exchange or store credit until January 7, 2027, so gifts can be swapped after the holidays.

Pieces must be unworn and in their original condition and packaging. Our usual exclusions still apply: engraved, personalized and custom pieces, items marked Final Sale, and permanent jewelry. Refunds to the original payment method follow our standard 14-day window.

Start a return or exchange through our Returns Portal.

• We accept returns and exchanges for international purchases, however the customer is responsible for shipping the item(s) back to us and any shipping costs associated with it. RG is not responsible for items damaged or lost in transit.
• Please note, that international orders may incur duties and tax fees, which are outside our control and cannot be returned back to you.
• All returns must be unworn, have no signs of wear or damage, and in its original condition as well as original packaging. All RG pieces must be returned in a new and unused state, in perfect condition. We are unable to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

You may exchange or return an item for store credit that was gifted to you using our return portal.

We ship using a variety of different carriers including, FedEx, USPS, DHL (International), and UPS. All available shipping options will be provided to you at checkout.

Domestic orders of $75+ ship free. Upgraded shipping options are available at checkout and recommended during the holidays.

Every product page shows the status just above Add to Cart. Ready to ship means the piece is in stock and ships within 2–5 business days. Made for you means it’s made to order, and you’ll see its estimated ship date right there.

We do not typically take phone orders, but we are happy to help guide you over the phone with a purchase, or send you a secure checkout link to make a purchase.

We happily ship to most countries via DHL Express. Duties and taxes are typically collected at checkout; any not collected may be due on delivery. RG doesn’t control these fees and can’t advise on the cost, as they vary by country, so please check with your local customs office for details. We’re unable to refund duties and taxes, even if the order is returned.

In an industry that is known for conflict, it is of the utmost importance to us that we and the companies in our supply chain practice sustainability in our day to day operations. Please have a look at our sustainability promise for more information.